Sun Backup System – 10.2kw inverter and 14.34KWH Lithium Battery Combo

Shipping Policy

Get Your Solar Power

At Get Your Solar Power, we are committed to providing a reliable, transparent, and efficient delivery experience across South Africa. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently deliver nationwide within South Africa.
At this time, we do not offer international shipping.

2. Shipping Costs

Shipping fees are calculated at checkout based on:

• 
  Delivery location
  
• 
  Order size and weight
  
• 
  Selected shipping method (if applicable)
  

Important:

• 
  All shipping costs are clearly displayed before completing your purchase.
  
• 
  Free shipping promotions may be offered during special campaigns and will be clearly indicated on our website.
  

3. Order Processing Time

• 
  Processing Time: 1–2 business days (Monday–Friday)
  
• 
  Orders placed on weekends or public holidays are processed the next business day.
  
• 
  Orders placed after 12:00 PM (SAST) will be processed the following business day.
  

Possible Processing Delays

Delays may occur due to:

• 
  Payment verification
  
• 
  Incorrect or incomplete address details
  
• 
  High order volumes during peak periods
  

If your order is delayed, we will notify you via email or phone.

4. Shipping & Delivery Time

Estimated Delivery Timeframes

• 
  Transit Time: 3–6 business days
  
• 
  Total Delivery Time: 4–8 business days (processing + shipping)
  

These are estimated delivery times and may vary depending on:

• 
  Delivery location
  
• 
  Courier operations
  
• 
  External factors beyond our control
  

5. Courier Services

We partner with trusted South African courier companies to ensure safe and timely delivery.

Once your order is shipped:

• 
  You will receive a tracking number via email or SMS
  
• 
  Tracking updates may take 24–48 hours to reflect
  

6. Order Tracking

You can track your order using the link provided after dispatch.

If you do not receive tracking details, please contact us:
📧 Email: info@getyoursolarpower.com

7. Delivery Conditions

To ensure successful delivery:

• 
  Someone must be available at the delivery address to receive the parcel
  
• 
  Couriers may require identification or a signature upon delivery
  

8. Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

We are not liable for:

• 
  Deliveries made to incorrect addresses provided by the customer
  
• 
  Delays caused by incorrect or missing information
  

9. Order Changes & Cancellations

Cancellations

• 
  Orders can only be cancelled before processing begins
  
• 
  Once processing or shipping has started, cancellation is not guaranteed
  

If your order has already shipped, you must follow our return process.

Address Changes

• 
  Address updates must be requested immediately after placing your order
  
• 
  Changes cannot be guaranteed once processing or shipping has started
  

10. Failed or Undeliverable Deliveries

Orders may be returned to us due to:

• 
  Incorrect address
  
• 
  Failed delivery attempts
  
• 
  Refused deliveries
  

In such cases:

• 
  Additional shipping fees may apply for re-delivery
  
• 
  Refunds (if issued) will exclude original shipping costs
  

11. Lost or Stolen Packages

If a package is marked as “Delivered” but not received:

• 
  Please contact the courier company directly to file a claim
  
• 
  We will assist where possible, but responsibility lies with the courier once delivery is confirmed
  

12. Delivery Delays

Delays may occur due to factors outside our control, including:

• 
  Severe weather conditions
  
• 
  Public holidays
  
• 
  Load shedding
  
• 
  Courier operational issues
  
• 
  Remote or rural delivery areas
  

We appreciate your patience in such situations.

13. Peak Season Notice

During high-demand periods (e.g. Black Friday, Christmas, New Year), delivery times may be longer than usual.

We recommend placing orders early to avoid delays.

14. Contact Information

Get Your Solar Power
Email: info@getyoursolarpower.com
Address: 30 Chilwan Cres, Broadlands, Cape Town, 7140
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM

15. Policy Transparency (Google Merchant Requirement)

• 
  Shipping costs and delivery times are clearly displayed at checkout
  
• 
  Customers are informed of all applicable fees before purchase
  
• 
  No hidden charges apply
  
• 
  We aim to meet or exceed stated delivery timelines
  

Returns & Refund Policy

Get Your Solar Power
Last Updated: May 11, 2025

At Get Your Solar Power, we are committed to ensuring customer satisfaction. This Returns & Refund Policy is designed to be fair, transparent, and compliant with South African consumer protection standards and Google Merchant requirements.

1. Return Eligibility

You may request a return if the following conditions are met:

• 
  The return request is made within 30 days of delivery
  
• 
  The item is unused, unopened, and in its original packaging
  
• 
  All accessories, manuals, and tags are included
  

Non-Returnable Items

The following items are not eligible for return:

• 
  Custom-made or personalised products
  
• 
  Special-order items
  
• 
  Final sale or clearance items
  
• 
  Gift cards
  

Product-specific return conditions may be listed on individual product pages.

2. How to Request a Return

To initiate a return:

1. 
   Contact us using the details below
   
2. 
   Provide your order number and reason for return
   
3. 
   Wait for approval and return instructions
   

Important:

• 
  Returns must be approved before being sent back
  
• 
  Unauthorized returns may be declined
  

3. Return Shipping Costs

• 
  Customers are responsible for return shipping costs unless:
  
  
  The item is defective, damaged, or incorrect
  
  
  
• 
  We recommend using a trackable courier service or shipping insurance
  

Please note:

• 
  We are not responsible for lost or damaged return shipments
  

4. Return Conditions

• 
  Items must be returned in original condition
  
• 
  Items showing signs of use may:
  
  
  Be rejected, or
  
  
  Qualify for a partial refund
  
  
  
• 
  Returns that do not meet eligibility criteria may not be accepted
  

5. Refund Process

Once your return is received and inspected:

• 
  You will receive email confirmation of approval or rejection
  
• 
  Approved refunds are processed within 10 business days
  
• 
  Refunds are issued to the original payment method only
  

Note:
Your bank or payment provider may take additional time to reflect the refund.

6. Partial Refunds

Partial refunds may be issued if:

• 
  The item is not in its original condition
  
• 
  The item is damaged or missing parts (not due to our error)
  
• 
  The product shows signs of use
  

7. Non-Refundable Costs

The following are non-refundable:

• 
  Shipping fees (unless due to our error)
  
• 
  Items marked as non-returnable
  
• 
  Clearance or final sale items
  

8. Exchanges

We only replace items if they are:

• 
  Defective
  
• 
  Damaged
  
• 
  Incorrect
  

To request an exchange, please contact us with your order details.

9. Late or Missing Refunds

If you have not received your refund:

1. 
   Check your bank account again
   
2. 
   Contact your bank or payment provider
   
3. 
   If still unresolved, contact us directly
   

10. Consumer Rights (South Africa)

This policy is in line with the Consumer Protection Act (CPA) of South Africa.
Nothing in this policy limits your statutory rights.

11. Transparency & Google Merchant Compliance

• 
  Return window and conditions are clearly stated
  
• 
  Refund timelines are clearly defined
  
• 
  No hidden fees apply
  
• 
  Customers are informed of return shipping responsibilities before purchase
  
• 
  Refunds are issued to the original payment method
  

12. Contact Information

Get Your Solar Power
Email: info@getyoursolarpower.com
Address: 30 Chilwan Cres, Broadlands, Cape Town, 7140

Business Hours: Monday – Friday, 08:00 AM – 05:00 PM