Shipping policy

Shipping Policy

Get Your Solar Power

At Get Your Solar Power, we are committed to providing a reliable, transparent, and efficient delivery experience across South Africa. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Shipping Coverage

We currently deliver nationwide within South Africa.
At this time, we do not offer international shipping.

2. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Order size and weight

  • Selected shipping method (if applicable)

Important:

  • All shipping costs are clearly displayed before completing your purchase.

  • Free shipping promotions may be offered during special campaigns and will be clearly indicated on our website.

3. Order Processing Time

  • Processing Time: 1–2 business days (Monday–Friday)

  • Orders placed on weekends or public holidays are processed the next business day.

  • Orders placed after 12:00 PM (SAST) will be processed the following business day.

Possible Processing Delays

Delays may occur due to:

  • Payment verification

  • Incorrect or incomplete address details

  • High order volumes during peak periods

If your order is delayed, we will notify you via email or phone.

4. Shipping & Delivery Time

Estimated Delivery Timeframes

  • Transit Time: 3–6 business days

  • Total Delivery Time: 4–8 business days (processing + shipping)

These are estimated delivery times and may vary depending on:

  • Delivery location

  • Courier operations

  • External factors beyond our control

5. Courier Services

We partner with trusted South African courier companies to ensure safe and timely delivery.

Once your order is shipped:

  • You will receive a tracking number via email or SMS

  • Tracking updates may take 24–48 hours to reflect

6. Order Tracking

You can track your order using the link provided after dispatch.

If you do not receive tracking details, please contact us:
Email: info@getyoursolarpower.com

7. Delivery Conditions

To ensure successful delivery:

  • Someone must be available at the delivery address to receive the parcel

  • Couriers may require identification or a signature upon delivery

8. Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

We are not liable for:

  • Deliveries made to incorrect addresses provided by the customer

  • Delays caused by incorrect or missing information

9. Order Changes & Cancellations

Cancellations

  • Orders can only be cancelled before processing begins

  • Once processing or shipping has started, cancellation is not guaranteed

If your order has already shipped, you must follow our return process.

Address Changes

  • Address updates must be requested immediately after placing your order

  • Changes cannot be guaranteed once processing or shipping has started

10. Failed or Undeliverable Deliveries

Orders may be returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused deliveries

In such cases:

  • Additional shipping fees may apply for re-delivery

  • Refunds (if issued) will exclude original shipping costs

11. Lost or Stolen Packages

If a package is marked as “Delivered” but not received:

  • Please contact the courier company directly to file a claim

  • We will assist where possible, but responsibility lies with the courier once delivery is confirmed

12. Delivery Delays

Delays may occur due to factors outside our control, including:

  • Severe weather conditions

  • Public holidays

  • Load shedding

  • Courier operational issues

  • Remote or rural delivery areas

We appreciate your patience in such situations.

13. Peak Season Notice

During high-demand periods (e.g. Black Friday, Christmas, New Year), delivery times may be longer than usual.

We recommend placing orders early to avoid delays.

14. Contact Information

Get Your Solar Power
Email: info@getyoursolarpower.com
Address: 30 Chilwan Cres, Broadlands, Cape Town, 7140
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM

15. Policy Transparency (Google Merchant Requirement)

  • Shipping costs and delivery times are clearly displayed at checkout

  • Customers are informed of all applicable fees before purchase

  • No hidden charges apply

  • We aim to meet or exceed stated delivery timelines