Refund policy

Returns & Refund Policy

Get Your Solar Power
Last Updated: May 11, 2025

At Get Your Solar Power, we are committed to ensuring customer satisfaction. This Returns & Refund Policy is designed to be fair, transparent, and compliant with South African consumer protection standards and Google Merchant requirements.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 30 days of delivery

  • The item is unused, unopened, and in its original packaging

  • All accessories, manuals, and tags are included

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalised products

  • Special-order items

  • Final sale or clearance items

  • Gift cards

Product-specific return conditions may be listed on individual product pages.

2. How to Request a Return

To initiate a return:

  1. Contact us using the details below

  2. Provide your order number and reason for return

  3. Wait for approval and return instructions

Important:

  • Returns must be approved before being sent back

  • Unauthorized returns may be declined

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective, damaged, or incorrect

  • We recommend using a trackable courier service or shipping insurance

Please note:

  • We are not responsible for lost or damaged return shipments

4. Return Conditions

  • Items must be returned in original condition

  • Items showing signs of use may:

    • Be rejected, or

    • Qualify for a partial refund

  • Returns that do not meet eligibility criteria may not be accepted

5. Refund Process

Once your return is received and inspected:

  • You will receive email confirmation of approval or rejection

  • Approved refunds are processed within 10 business days

  • Refunds are issued to the original payment method only

Note:
Your bank or payment provider may take additional time to reflect the refund.

6. Partial Refunds

Partial refunds may be issued if:

  • The item is not in its original condition

  • The item is damaged or missing parts (not due to our error)

  • The product shows signs of use

7. Non-Refundable Costs

The following are non-refundable:

  • Shipping fees (unless due to our error)

  • Items marked as non-returnable

  • Clearance or final sale items

8. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

To request an exchange, please contact us with your order details.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your bank or payment provider

  3. If still unresolved, contact us directly

10. Consumer Rights (South Africa)

This policy is in line with the Consumer Protection Act (CPA) of South Africa.
Nothing in this policy limits your statutory rights.

11. Transparency & Google Merchant Compliance

  • Return window and conditions are clearly stated

  • Refund timelines are clearly defined

  • No hidden fees apply

  • Customers are informed of return shipping responsibilities before purchase

  • Refunds are issued to the original payment method

12. Contact Information

Get Your Solar Power
Email: info@getyoursolarpower.com
Address: 30 Chilwan Cres, Broadlands, Cape Town, 7140

Business Hours: Monday – Friday, 08:00 AM – 05:00 PM