Refund & Returns Policy

Get Your Solar Power

At Get Your Solar Power, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and request a refund in accordance with the terms outlined below.

1. 30-Day Return Period

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused and in its original condition.
  • The product must be returned with all original packaging, accessories, manuals, and included items.
  • Proof of purchase or your order number may be required.

Products that do not meet these requirements may not be eligible for a refund.

2. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging, where applicable

We will assess the issue and, where appropriate, arrange a replacement, repair, or refund.

3. Change of Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product is unused, undamaged, and in its original packaging.

The customer may be responsible for the return shipping costs for change-of-mind returns.

Any original shipping charges may be non-refundable.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, installed, modified, or damaged after delivery
  • Products without their original packaging or included accessories
  • Products damaged due to misuse, improper installation, or neglect
  • Customised or specially ordered products, where applicable
  • Products that are returned after the 30-day return period

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

5. How to Request a Return

To request a return, contact us at:

Email: info@getyoursolarpower.com
Phone: +27 83 488 3100

Please include your:

  • Full name
  • Order number
  • Product details
  • Reason for the return
  • Photos or other supporting information, where applicable

Our team will provide instructions on how and where to return the product.

Please do not send products back without first contacting us and receiving return instructions.

6. Return Shipping

For approved returns:

  • Customers may be responsible for return shipping costs for change-of-mind returns.
  • If the product is defective, damaged upon arrival, or incorrectly supplied, we will assess the circumstances and may cover reasonable return shipping costs.
  • Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product is defective.

7. Refund Processing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • The refund will be processed using the original payment method where possible.
  • Refund processing may take 5–10 business days after approval, depending on your payment provider or bank.
  • The time for the funds to reflect in your account may vary.

8. Partial Refunds

In certain circumstances, only a partial refund may be issued.

This may apply where:

  • The product has been used or damaged after delivery.
  • Original packaging, accessories, or components are missing.
  • The product shows signs of use beyond what is reasonably necessary to inspect it.
  • The product has decreased in value due to handling or use.

9. Exchanges

Where applicable, we may offer an exchange for a defective, damaged, or incorrectly supplied product.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.

10. Late or Missing Refunds

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your bank account or payment account.
  2. Contact your bank or payment provider.
  3. If you have completed these steps and still have not received your refund, contact us at info@getyoursolarpower.com.

We will assist you in following up on the refund.

11. Products Damaged After Delivery

We are not responsible for damage caused by:

  • Incorrect installation
  • Improper use
  • Negligence
  • Accidents
  • Unauthorised modifications
  • Failure to follow product instructions
  • Normal wear and tear

Where applicable, manufacturer warranties may provide additional protection.

12. Refunds for Cancelled Orders

Orders may be cancelled before processing begins.

If an order is successfully cancelled before processing, a refund may be issued to the original payment method.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

13. Refund Exclusions

Refunds may be refused where:

  • The return request is made after the 30-day return period.
  • The product does not meet the return requirements.
  • The product has been used, installed, modified, or damaged by the customer.
  • The customer cannot provide reasonable proof of purchase.
  • The product is excluded from our return policy.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection laws.

14. Contact Information

Get Your Solar Power

Email: info@getyoursolarpower.com
Phone: +27 83 488 3100
Address: 30 Chilwan Cres, Broadlands, Cape Town, 7140, South Africa
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM

15. Policy Transparency

Get Your Solar Power aims to provide a fair and transparent returns and refund process.

  • Returns may be requested within 30 days of delivery, subject to the conditions of this policy.
  • Refund eligibility will be assessed after the returned product has been received and inspected.
  • Approved refunds will be processed using the original payment method where possible.
  • Customers will be informed of any applicable return shipping costs before proceeding.
  • We will comply with applicable consumer protection requirements in South Africa.