Privacy Policy
Get Your Solar Power
Last Updated: 7 October 2026
Get Your Solar Power respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Get Your Solar Power
30 Chilwan Cres, Broadlands, Cape Town, 7140, South Africa
Email: info@getyoursolarpower.com
Phone: +27 83 488 3100
For privacy-related questions or requests, please contact us using the details above.
2. Personal Information We Collect
Depending on how you use our website, we may collect the following information:
Information You Provide
When you place an order, create an account, contact us, or subscribe to communications, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Order and purchase information
- Payment and transaction information
- Information you provide when contacting customer support
- Any other information you voluntarily provide to us
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring website
- General website usage information
This information may be collected through cookies and similar technologies.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of products
- Provide customer support
- Communicate with you about your orders
- Respond to enquiries and requests
- Manage your account
- Improve our website, products, and services
- Detect and prevent fraud, abuse, or unauthorised activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and where you have provided the necessary consent
We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
Where applicable, payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
Get Your Solar Power does not intentionally store complete credit or debit card details on our own systems.
5. Sharing Your Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment processors
- Courier and delivery companies
- Website hosting and technology providers
- IT and security service providers
- Customer support providers
- Marketing and communication service providers
- Professional advisers, where necessary
- Government authorities or law enforcement where legally required
We do not sell your personal information to third parties.
Third-party service providers may only receive information necessary to perform the services they provide to us.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember preferences
- Improve website functionality
- Understand how visitors use our website
- Analyse website performance
- Support relevant marketing activities
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the website.
7. Marketing Communications
Where permitted by law, we may send you information about:
- New products
- Special offers
- Promotions
- Services
- Company updates
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at info@getyoursolarpower.com.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions, or account.
8. Data Security
We take reasonable and appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a security incident affecting personal information, we will take appropriate steps to investigate and respond to the incident and comply with applicable legal requirements.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining business and financial records
- Resolving disputes
- Preventing fraud
- Complying with legal and regulatory obligations
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Lodge a complaint regarding the handling of your personal information
To exercise a privacy-related right, please contact us at:
Email: info@getyoursolarpower.com
Phone: +27 83 488 3100
We may need to verify your identity before processing certain requests.
11. Protection of Personal Information Act (POPIA)
Get Your Solar Power is committed to processing personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).
We aim to process personal information lawfully, reasonably, and transparently and to take appropriate measures to protect personal information in our possession or under our control.
12. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children’s Privacy
Our website and services are not intentionally directed at children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.
14. International Data Transfers
Some of our third-party service providers or technology providers may process information outside South Africa.
Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable privacy laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.
When we make changes, we will update the Last Updated date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us.
Get Your Solar Power
Email: info@getyoursolarpower.com
Phone: +27 83 488 3100
Address: 30 Chilwan Cres, Broadlands, Cape Town, 7140, South Africa
Business Hours: Monday – Friday, 08:00 AM – 05:00 PM
We will make reasonable efforts to respond to privacy-related enquiries and requests within a reasonable timeframe.