Privacy Policy
Get Your Solar Power
Last Updated: 19 April 2023
Get Your Solar Power (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.
1. Personal Information We Collect
We may collect and process personal information such as:
- Full name and surname
- Contact details (email, phone number, physical address)
- Identity or company registration information (where required)
- Payment and billing information
- Property information for installation purposes
- Correspondence and communications with us
- Website usage information (e.g., IP address, browser data)
2. How We Collect Personal Information
We collect personal information when you:
- Contact us via our website, email, phone, or social media
- Request a quote or consultation
- Enter into an agreement with us
- Use our website or online services
- Voluntarily provide information
3. Purpose of Processing
We process personal information for lawful business purposes, including:
- Providing solar products and services
- Preparing quotes, invoices, and contracts
- Performing installations and maintenance
- Communicating regarding our services
- Complying with legal and regulatory obligations
- Improving our website, services, and customer experience
4. Legal Basis for Processing
We process personal information in terms of POPIA based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
5. Sharing of Personal Information
We may share your personal information with:
- Employees, contractors, and service providers
- Suppliers and manufacturers (for warranties or technical support)
- Courier, logistics, or installation partners
- Regulatory authorities when required by law
All third parties are required to maintain appropriate confidentiality and security measures.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Unauthorised access
- Unlawful processing
- Accidental disclosure
While we strive to protect your information, no system is completely secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, or regulatory requirements
Once no longer required, information is securely deleted or anonymised.
8. Your Rights in Terms of POPIA
You have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to processing of your information
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Regulator
Requests may be subject to legal limitations and identity verification.
9. Direct Marketing
We will only send marketing communications where:
- You have given consent, or
- It is otherwise permitted by law
You may opt out at any time by contacting us or using the unsubscribe option where available.
10. Cookies and Website Analytics
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyse website traffic and usage
You may disable cookies in your browser settings; however, this may affect website functionality.
11. Cross-Border Transfers
Where personal information is transferred outside South Africa, we ensure that:
- Adequate data protection safeguards are in place, or
- The transfer complies with POPIA requirements
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect upon publication.
Contact Us
Get Your Solar Power
Phone: +27 83 488 3100
Email: info@getyoursolarpower.com
Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM
